Visual Graphics Process Planner / Request Coordinator - Russian Speaker
- Bachelor's degree in linguistics, business, administration or equivalent
- Excellent verbal and written communication/language skills in Russian and English
- Initial professional experience in a Russian or English-speaking customer service environment
- IT literacy and experience in working with Microsoft Office, especially PowerPoint
- Distinct quality mindset and attention to detail with the ability to work and stay focused under pressure
- Exceptional customer focus and the willingness to go the extra mile
- Ability to build strong and trustworthy relationships and effectively contribute to a highly collaborative work environment
- Flexibility to work in shifts and on weekends/public holidays
Who You'll Work WithYou will be based in our Poznan office and will be part of our Visual Graphics team.
What You'll DoYou will facilitate the interaction between our consultants and visual graphics specialists, who create business presentations according to consultants’ needs.
In this role you will categorize incoming requests and inquiries for further processing steps and ensure proper documentation is recorded in our internal system. Additionally, you will review and classify requests based on their content and related estimated effort.
You will check work for completeness and clarity, follow-up with requester for clarification if needed and will assess and confirm deadlines. Additionally, you will assign requests to specific production resources to ensure optimal quality and timeliness of execution. Lastly, you will ensure effective utilization of production resources and you'll anticipate and resolve capacity bottlenecks in the intake and/or production environment.
McKinsey & Company is an equal opportunity employer.Functions
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Job Skill Group - CSSA
Job Skill Code - CSSA - Band 1C
Function - Operations
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Mar 12 20:00:00 GMT 2019
LinkedIn Posting City - Poznan
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Visual Graphics Process Planner / Request Coordinator - Russian Speaker
LinkedIn Function - Customer Service;Distribution;Other;Strategy / Planning
LinkedIn Industry - Consumer Services;Graphic Design Poznan